FAQ

Local contact person

Q Home works with local partners, who all manage 10 to 20 homes around the area where they themselves live.

What is standard in our holiday house and what do you have to bring yourself?

Before we accept a holiday house for rental, we thoroughly check the inventory to make sure that the facilities are adequate for the maximum number of persons accepted for rentals.

Cancellation of any travel insurance

Q Home currently has no cancellation travel insurance and we advise you, if in doubt, to ask your current insurance company, if your holiday is covered for cancellation.

Cancellation Policy

What happens if you have to cancel your holiday? You should contact Q Home as soon as possible to allow us to cancel the contract (see terms and conditions).

Terms and conditions

When booking your holiday home, you agree to Q Home’s General terms and conditions.

Who have you made the contract with?

You, as a tenant, have made a contract with Q Home BV season rental, located at: Spoorsingel 44a1, 3033 GM Rotterdam, legally represented by Ms Debby Trouw-Le-Fèbre and / or Mr. Folkert Trouw

The booking process

The Booking process involves a number of consecutive steps

Payment of the rental fee and deadlines

When you have booked your holiday rental, you get a copy of the contract with an overview of the costs associated with the reservation.

Refund of deposit

The deposit is paid, in most cases with the rent within the above deadlines. The deposit will be returned after a satisfactory final inspection by Q Home at departure, within 10 days after the end of the rental.

Quality of the Q Home holiday rentals

Q Home operates locally. That is why we have an extensive knowledge of all our properties.