FAQ - Q-Home

Choose for our rebooking guarantee

Opt for our rebooking guarantee and let us help you exclude as many risks as possible, so you can look forward to your holiday with your mind at ease.

What happens when you are confronted with a code red or orange in consequence to the Corona virus?

Where can I find current information on travel advice for the South of France?

For a full overview of government websites, see the article below.

Corona proof on a holiday?

We are convinced that you can have a safe and pleasant holiday with us! Read on for more information.

Local contact person

Q Home works with local partners, who all manage 10 to 20 homes around the area where they themselves live.

standard in our holiday houses

Before we accept a holiday house for rental, we thoroughly check the inventory to make sure that the facilities are adequate for the maximum number of persons accepted for rentals.

Cancellation of any travel insurance

Q Home currently has no cancellation travel insurance and we advise you, if in doubt, to ask your current insurance company, if your holiday is covered for cancellation.

Cancellation Policy

What happens if you have to cancel your holiday? You should contact Q Home as soon as possible to allow us to cancel the contract (see terms and conditions).

Terms and conditions Q Home

When booking your holiday home, you agree to Q Home’s General terms and conditions.

Who have you made the contract with?

You, as a tenant, have made a contract with Q Home BV season rental, located at: Middelweg 104, 2241 AS in Wassenaar, legally represented by Ms Debby Trouw-Le-Fèbre and / or Mr. Folkert Trouw

The booking process

The Booking process involves a number of consecutive steps

Payment of the rental fee and deadlines

When you have booked your holiday rental, you get a copy of the contract with an overview of the costs associated with the reservation.

Refund of deposit

The deposit is paid, in most cases with the rent within the above deadlines. The deposit will be returned after a satisfactory final inspection by Q Home at departure, within 10 days after the end of the rental.

What to do in case of a complaint about the holiday house you have rented?

If you have a complaint about the holiday house you have rented, the local manager/owner is your first point of contact. A complaint must always be reported directly to the local contact person (manager/owner) during your stay, within 24 hours of its occurrence.