1.1 Core activity of Q Home is to mediate in the creation of rental contracts between the owner of a rental object and tenants. Q Home takes care that the rental objects are available for short-term rental on behalf of the owner in accordance with the conditions as described in the contract.
1.2 The tenant acknowledges that, after his agreement on the contract and the general terms and conditions pertaining to the contract, he is directly contracting with the owner of the rental object and that Q Home cannot be held responsible for the service as described hereafter, except for those tasks mentioned in article 4 (obligations of Q Home) and the specific agreements with tenant as stated in the contract.
ARTICLE 2 booking and payment
2.1 The availability of rental objects in the portfolio of Q Home is indicated on its internet site www.qhome.fr.
2.2 The request for reservation of a specific house must be confirmed in writing (post or email) as soon as possible.
2.3 At the time of the booking Q Home will ask to the tenant to pay within 1 week a deposit of 25% of the total rental fee. The remaining amount is due and must be credited to the account of Q Home no later than 8 weeks before the date on which tenant wishes to use the rental object. For bookings made less than 8 weeks before the date of arrival, the total rent is due immediately. On all bookings of Q Home a one-time booking fee is applicable, of 75 Euros per booking.
2.4 A booking is effective once the deposit has been credited to the account of Q Home. For this booking the general terms and conditions are applicable. The tenant declares that the amounts due in respect to the rental will be payed by bank transfer.
ARTICLE 3 data of the rental object
3.1 A complete description of the rental object, the conditions for the rental and other details related to the rental are listed in the contract to which these general terms and conditions are inextricably linked.
ARTICLE 4 obligations of Q Home
The obligations of Q Home towards tenants are as follows:
4.1 Reception of the tenant on arrival at one of the reception locations of Q Home (if possible) close to the rental object. At this reception Q Home will hand over the keys and a description of the route of the rental object. Q Home also gives a concise presentation of the rental object.
4.2 If agreed in the rental agreement, the tenant will receive linens.
4.3 The tenant will get a verbal reminder concerning the time of departure which is important to do the compulsory final cleaning (article 5.7). With tenants their specific wishes and/or the requirements as contained in the contract and/or house rules will be discussed.
4.4 At the time of departure of the tenant after the rental period, Q-Home will– taking into account what is stated in article 8 hereafter-refund the deposit by bank transfer.
4.5 Q Home will do its utmost to repair or replace equipment at the earliest possible date if technical problems occur during the stay of tenants.
ARTICLE 5 obligations of the tenant
5.1 The contract allows the tenant to occupy the rented object only for the period that has been booked. The tenant acknowledges with signing of the contract that they enter a short term rental and that he has to deliver the rental object at the end of the rental period in the same state as on arrival. The tenant has no other right to the rental object than to inhabit this temporarily for the agreed period.
5.2 The tenant will not transfer this agreement to third parties and/or allow third parties, without the owner’s permission or Q Home, any kind of shared habitation -whether for payment or not (sublet)- of the rental object or or the premises belonging to the rental object.
5.3 The tenant will give immediately a written (post or email) notice to Q Home of any damage to the rental object or its inventory caused by actions or negligence on the part of the tenant.
5.4 The tenant declares that he will inhabit and manage the rental object and its inventory with due care and that he will respect the privacy and tranquility of owners (and/or other tenants) of surrounding plots.
5.5 The tenant will allow Q Home and/or the owner to access the site and the rental object at any time in order to be able to carry out repairs or for other necessary actions. For rental objects which are also for sale, the owner can ask to visit the house once during the stay of the tenant with a potential buyer.
5.6 The tenant is obliged to return the rental object in the state in which he found it at the beginning of the rental period. The tenant is also obliged to return the furniture that he found in the rental object (except linen) clean and in the same place, as these were found upon arrival. If due to the presence of the pet extra cleaning of the house or the yard is necessary, this will be deducted from the deposit.
5.7 The tenant accepts the obligation of a final cleaning and the costs as stated in the rental contract.
5.8 The tenant will not use the internet connection (if available) to reproduce copyright protected works and will avoid consulting of illegal information on the internet. The tenant is aware that this is a criminal act and in case of violation, the fine can be up to 1,500 euros per month and disconnection of the access to internet. The tenant agrees to all measures which are considered necessary to avoid fraudulent or illegal use of the internet during his stay. The tenant acknowledges his responsibility in this matter and accepts all claims to compensate damage arising for the owner caused by fraudulent or illegal use of the internet during the rental period.
5.9 The tenant is obliged to have a valid Legal Liability Insurance during the period that he rents the object.
ARTICLE 6 non fulfillment of obligations by the tenant
6.1 Q Home has the right to end the contract with immediate effect if the deposit as referred to in article 2 of the contract not is credited to the bank account of Q Home within 1 week after the signing of the contract.
6.2 Q Home will also end the contract immediately – and puts the rental object out for rental to third parties – if the total payment of the rental amount is not credited to the account of Q Home six weeks before arrival of tenant.
6.3 In case of cancellation of the contract by the tenant, the tenant is entitled to a refund of part of the rental fee calculated according to the table given in article 7.1.1. (conditions for reimbursement to the tenant in case of cancellation).
ARTICLE 7 Cancellation
7.1 Cancellation by the tenant
Cancellation shall be made by registered letter addressed to Q Home.
7.1.1 Conditions for reimbursement to the tenant in case of cancellation.
In case of cancellation, the tenant can claim back the rent already paid minus a deduction depending on the date of cancellation. The percentages that will be subtracted from the refund are as follows:
– in case of cancellation up to 8 weeks before the arrival day of the booked stay, the tenant owes 25% of the total rent, including the full reservation costs and any rebooking guarantee and/or rebooking surcharge;
– in case of cancellation from 8 weeks before the arrival date of the booked stay, the tenant owes the total rent and the full reservation costs and any rebooking guarantee and/or rebooking surcharge.
Il n’est pas possible d’annuler votre réservation sans frais pour l’annulation d’une réservation à la suite d’une épidémie (comme Covid-19). Les conditions d’annulation ci-dessus s’appliquent alors. Nous vous conseillons donc de souscrire une bonne assurance annulation.
7.2 Cancellation by the owner
If, after a booking by the tenant, the owner cancels the availability of the rental object less than 6 months prior to the planned arrival of the tenant, the total rent paid by the tenant will be repaid, unless Q Home finds an alternative rental object for the tenant for the same period and comparable to the primary rented object in terms of comfort, environment and price level.
ARTICLE 8 Deposit
8.1 The deposit will be paid by bank transfer to Q Home. Q Home shall ensure that this amount is deposited on a separate third-party account of Q Home. At rental properties where the owner himself receives the tenant on site, the deposit will be payed in cash upon arrival.
8.2 The deposit will be refunded to the tenant after departure, after approval by Q Home or the owner of the adequate delivery of the rented object. This approval will be given by Q Home or the owner within a period of ten days after departure.
8.3 In case of damage found at or after departure of tenant, estimated less than or equal to the amount of the deposit, the repair or replacement of the goods is, after consultation of the owner, charged directly to the deposit. In the event of damage which is estimated to be higher than the deposit, found at or after departure of the tenant, a report will be made by the owner or by an expert. After Q Home receives this report, Q Home will inform the tenant about the amount necessary to repair or replace the damages. The tenant will receive a copy of the mentioned damage report. The tenant is obliged to compensate for this damage (see article 8.5).
8.4 The tenant agrees that, in case of damage to the rented object or accessory, inflicted by acts or omissions of the tenant during his stay in the rented object, the entire deposit can be retained. In case this amount is not sufficient for compensation for the total loss or damage as stated in the report, the tenant will pay the remaining amount necessary for repair and/or replacement to the owner (on the indicated account number) upon written notice by Q Home and/or owner within a period of ten days after the date of this notice.
8.5 A deduction from the deposit is also permitted if the tenant does not return the rented object empty within the agreed terms or at the failure by tenant of his other responsibilities arising from the contract. Retainment of the deposit does not relieve the tenant of his duty to other compensations that the owner can ask when the rented object is not returned empty within the agreed terms.
8.6 The tenant agrees that Q Home can not be held responsible for deductions on or retainment of the deposit and/or other claims to compensations that the owner can ask in case of damage or when the rented object is not returned empty within the agreed terms. The decision to refund the deposit as well as the decision about any other compensation lies with the owner, the settlement of these decisions with the tenant may be delegated by the owner to Q Home.
ARTICLE 9 Conformity, changes to the rented object, technical malfunctions, accidents and use of the swimming pool.
9.1 Conformity. The description of the rental object, in documents or on the internet site of Q Home, must be in accordance with the reality and approved by the owner. Q Home and the owner will do their utmost to ensure that information regarding the rental object with accessories, the location of the rental object, as well as the description of the existing furniture, is as complete as possible.
9.2 Non conformity. The tenant will inform Q Home within 24 hours after beginning of the rental period, if the condition of the rental object and/or premises and/or inventory, are not in conformity with the description. After such information, the owner and Q Home will work to provide a suitable solution.
9.3 If in the imaginary case, despite all precautions, changes occur to the rental object before the rental period of a tenant starts, Q Home will notify the tenant without any delay.
9.4 The owner however cannot be held responsible by the tenant for a possible reduction of rental pleasure by modifications to the rental object, occurring after publication of the information of this rental object, which are not due to his acts or to his inactivity.
9.5 Technical malfunctions. The owner cannot be held responsible for, Internet or WIFI failures or slow speed, electricity failures, defects to supply of gas or water or disturbances to electrical equipment that are not directly due to his actions or his negligence.
9.6 Accidents and use of the swimming pool. The owner does not accept liability for any accidents in or around the rental object unless directly due to his negligence. The owner rejects every liability regarding accidents related to the use of or access to the pool, except as an accident is due to the owners failure to comply to the applicable requirements for security and access to swimming pools.
9.6.1 The quality of the swimming pool and its water is periodically checked and cleaned. Frequent and incorrect use of sun creams and lotions before entering the pool can have a negative effect on the quality of the pool water. Consequences of this use are not the responsibility of the owner and/or Q Home. During his stay and between periodic cleanings, the tenant must also make an effort to remove coarse dirt from the pool in order to guarantee a good functioning of the filtering.
9.7 Insects. The tenant must provide insect repellents himself. The presence of insects is not within the sphere of influence of the owner and/or Q Home.
9.8 Noise pollution. The tenant must take into account the local regulations regarding noise nuisance. Conversely, if the tenant experiences noise nuisance from the environment, he can contact the local manager who will make an effort to reduce this, but we cannot give any guarantees about this. Noise nuisance due to construction works in the area can be carried out within the permitted hours and is not within the sphere of influence of Q Home, nor of the owner.
ARTICLE 10 Final provisions
10.1 The contract and the terms and conditions related to the contract, have been drawn up and will be interpreted to Dutch law with exclusion of the rules of private international law.
10.2 Any provision in the contract that is considered not applicable, will be considered as not written. Parties agree that, in case of cancellation of any provision of the contract, the other provisions of the contract remain in force.
10.3 The contract, including the signed attachments, include all existing agreements between Q Home and the tenant and replaces any other verbal or written contract as well as any (form of) correspondence between Q Home and tenant about the rent and rental of the rental object and related matters.
10.4 The tenant declares in writing (mail or email) to have read and to accept the contract and the general terms and conditions for rental that are linked to the contract. Agreement with the contract and the general terms and conditions by e-mail is deemed to be authentic.