FAQ

Q Home works with local partners, who all manage 10 to 20 homes around the area where they themselves live.

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Before we accept a holiday house for rental, we thoroughly check the inventory to make sure that the facilities are adequate for the maximum number of persons accepted for rentals.

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Q Home currently has no cancellation travel insurance and we advise you, if in doubt, to ask your current insurance company, if your holiday is covered for cancellation.

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What happens if you have to cancel your holiday? You should contact Q Home as soon as possible to allow us to cancel the contract (see terms and conditions).

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When booking your holiday home, you agree to Q Home’s  General terms and conditions.

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You, as a tenant, have made a contract with Q Home BV season rental, located at: Middelweg 104, 2241 AS in Wassenaar, legally represented by Ms Debby Trouw-Le-Fèbre and / or Mr. Folkert Trouw

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The Booking process involves a number of consecutive steps

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When you have booked your holiday rental, you get a copy of the contract with an overview of the costs associated with the reservation.

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The deposit is paid, in most cases with the rent within the above deadlines. The deposit will be returned after a satisfactory final inspection by Q Home at departure, within 10 days after the end of the rental.

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Si vous avez une plainte concernant la maison de vacances que vous avez louée, le gestionnaire/propriétaire sur place est votre premier interlocuteur. Une plainte doit toujours être signalée directement à la personne de contact (gestonnaire/propriétaire) sur place lors de votre séjour, dans les 24 heures suivant sa survenance.

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