FAQ

Cancellation Policy

What happens if you have to cancel your holiday? You should contact Q Home as soon as possible to allow us to cancel the contract (see terms and conditions). In case of a cancellation, you can recover any rents paid less a deduction, which corresponds to the number of weeks before the booked arrival date. The percentages deducted from refunds are as follows:

– in case of cancellation up to 8 weeks before the arrival day of the booked stay, the tenant owes 25% of the total rent, including the full reservation costs and any rebooking guarantee and/or rebooking surcharge;
– in case of cancellation from 8 weeks before the arrival date of the booked stay, the tenant owes the total rent and the full reservation costs and any rebooking guarantee and/or rebooking surcharge.

It is not possible to cancel your reservation free of charge as a result of an Epidemic (such as Covid-19). The above cancellation conditions then apply.
We therefore advise you to take out good cancellation insurance.