What happens if you have to cancel your holiday? You should contact Q Home as soon as possible to allow us to cancel the contract (see terms and conditions). In case of a cancellation, you can recover any rents paid less a deduction, which corresponds to the number of weeks before the booked arrival date. The percentages deducted from refunds are as follows:
– in case of cancellation up to 8 weeks before the arrival day of the booked stay, the tenant owes 25% of the total rent, including the full reservation costs;
– in case of cancellation from 8 weeks before the arrival date of the booked stay, the tenant owes the total rent and the full reservation costs.